Refund Policy
We understand that our customers have unique needs, which is why we've developed this return policy to ensure a fair and transparent shopping experience at DTF Reaper. Please review the following guidelines before making your purchase.
Return Policy:
1. Sales Final: All sales are final, and returns are not accepted under any circumstances. Our products are made to order, thus when we queue up an item for print, we are already at a cost. Due to the custom nature of our business and the time-sensitive print process, orders cannot be canceled once they have entered production. We kindly ask you to review your order details carefully before placing it.
2. Non-Refundable Custom Work: If you've requested a custom design or modification, please ensure that all requirements are clear at the time of ordering. As these items are made specifically for your request, they cannot be returned or refunded after production has begun. Use the Contact Us page in order to reach out if you need assistance in determining if what you are trying to do is achievable.
3. Quality Assurance: We strive to provide high-quality products and services. If you have any issues with your order, please contact us within 7 days of receiving it. In the unlikely event that a product is defective, we will work with you to resolve the issue or arrange for a replacement at no additional cost.
4. Shipping: Returns are not accepted due to our commitment to maintaining an efficient print queue and ensuring timely delivery to all customers. We don't print stockpiles of these transfers or apparel containing a transfer image. Please make your selections carefully before placing your order.
5. Exceptions: In rare cases where there is an error on our end or a product arrives significantly different from its description, we may consider processing a refund or replacement. However, please understand that such instances are exceptionally uncommon and will be reviewed on a case-by-case basis at our discretion.
6. Communication: If you have any questions or concerns about your order, please contact us before leaving negative feedback or initiating chargebacks to allow for resolution through our customer support channels. We are a customer centric organization, and we value your business. We are committed to making things right when issues arise.
7. Jurisdiction: This return policy is governed by the laws of Kentucky and is subject to change without notice. Your use of our website constitutes acceptance of this policy, which forms part of our Terms & Conditions.
Return Policy:
1. Sales Final: All sales are final, and returns are not accepted under any circumstances. Our products are made to order, thus when we queue up an item for print, we are already at a cost. Due to the custom nature of our business and the time-sensitive print process, orders cannot be canceled once they have entered production. We kindly ask you to review your order details carefully before placing it.
2. Non-Refundable Custom Work: If you've requested a custom design or modification, please ensure that all requirements are clear at the time of ordering. As these items are made specifically for your request, they cannot be returned or refunded after production has begun. Use the Contact Us page in order to reach out if you need assistance in determining if what you are trying to do is achievable.
3. Quality Assurance: We strive to provide high-quality products and services. If you have any issues with your order, please contact us within 7 days of receiving it. In the unlikely event that a product is defective, we will work with you to resolve the issue or arrange for a replacement at no additional cost.
4. Shipping: Returns are not accepted due to our commitment to maintaining an efficient print queue and ensuring timely delivery to all customers. We don't print stockpiles of these transfers or apparel containing a transfer image. Please make your selections carefully before placing your order.
5. Exceptions: In rare cases where there is an error on our end or a product arrives significantly different from its description, we may consider processing a refund or replacement. However, please understand that such instances are exceptionally uncommon and will be reviewed on a case-by-case basis at our discretion.
6. Communication: If you have any questions or concerns about your order, please contact us before leaving negative feedback or initiating chargebacks to allow for resolution through our customer support channels. We are a customer centric organization, and we value your business. We are committed to making things right when issues arise.
7. Jurisdiction: This return policy is governed by the laws of Kentucky and is subject to change without notice. Your use of our website constitutes acceptance of this policy, which forms part of our Terms & Conditions.